Quality Management

1.When is FMEA most useful? a. There is a correlation between two measured variablesb. There are a lot of special cause variationsc. A process or product is being designed or redesignedd. There are a lot of common cause variations

1.What must we do before engaging in a process capability evaluation? a. We must decrease the process’ central tendencyb. We must improve inspection of nonconformityc. We must eliminate all special cause variationsd. We must consult with the process owners

1. According to the EFQM model, what should an excellent organization promote? a. Trainingb. Educationc. Rewardsd. Cross-efficiencies

1.What is the general perception of quality often confused with? a. High costs b. High specifications c. High inspections d. High safety standards