1.What is the general perception of quality often confused with?
a. High costs
b. High specifications
c. High inspections
d. High safety standards
2. In a successful manufacturing organization, what is the relationship between all elements, including the line and support functions?
a. Sequential
b. Interdependent
c. Independent
d. Scientifically managed
3. What is an important feature of the elements in quality management?
a. Need to be integrated into a holistic approach
b. Need to be addressed sequentially
c. Are all mutually exclusive
d. Need not be integrated using a holistic approach
4. What do we call the movement of materials and components around a business so that the various value adding operations can be performed?
a. Processing
b. Conveyance
c. Inventory
d. Motion
5. What is the form of waste resulting from a failure to achieve the ‘right-first time’ way of working?
a. Over-production
b. Waiting
c. Processing
d. Correction
6. What evidence do leaders in TQM implementation show?
a. Higher salaries
b. Higher management turnover
c. Higher profitability
d. Higher costs
7. What was not a principal focus of the quality control era?
a. Replace inspection with more informative process control systems
b. Reduce variations in outputs
c. Deliver more consistency by focusing on inputs
d. Increase variations in outputs
8. Which of the following is a tangible benefit of total quality management?
a. Increased customer satisfaction
b. Increased workforce motivation
c. Improved financial performance that is monetizable
d. Improved environmental impact
9. What was a consequence of the introduction of quality inspection?
a. Workers became more unskilled
b. Workers took less responsibility in the quality of their work
c. Conformity standards increased
d. conformity standards decreased
10. Market research is an example of what type of cost?
a. Prevention costs
b. Appraisal costs
c. Internal failure costs
d. External failure costs
11. Which of the following is not a definition of quality?
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose
12. Why do we say that quality management is fundamentally based on the scientific method?
a. The processes are associated with the appropriate behaviors from the individuals involved
b. All the decisions are evaluated based on evidences and data
c. Commitment of leaders and their active driving of the strategies are very important
d. The need to be obsessive about understanding customers and their requirements
13. Which is not a central principle of quality management?
a. Customer focus
b. Process focus
c. Leadership focus
d. Profit focus
14. What is the “Fifth Discipline”?
a. Continual improvement
b. Innovation and learning
c. Systems thinking
d. Quality management
15. Labor cost associated with idle time is a cost potentially associated with which type of waste?
a. Waiting waste
b. Motion waste
c. Processing waste
d. Overproduction waste