1. In correct order, the stakeholder management steps adapted from the approach of the MITRE consulting firm are to ________. Select one:
a. build trust, identify stakeholders, prioritize claims, visualize changes, and perform triage
b. build trust, identify stakeholders, gather and analyze data, present results, make changes, and prepare a communication strategy
c. identify stakeholders, gather and analyze data, make changes, and present results
d. build trust, identify stakeholders, gather and analyze data, present findings to management, and communicate key messages to stakeholders conveying the company’s appreciation of them
2. Corporate social responsibility is a voluntary action for companies. Select one:
a. True
b. False
3. Maintaining trust between stakeholders and organizations is ________. Select one:
a. an ethical minimum
b. an ethical maximum
c. a social contract
d. the stakeholder’s responsibility
4. A stakeholder claim ________. Select one:
a. is usually a complaint
b. is always financial
c. is any matter of concern for the corporation or company
d. is the same as a lawsuit
5. The Dow Jones Sustainability Indices provides information for ________. Select one:
a. investors who seek quick profit
b. investors who seek long-term returns
c. investors who value CSR in companies
d. marketing promotions of each of its members
6. A shareholder is a stakeholder who ________. Select one:
a. holds stock for investment
b. has a general interest in the fate of all publicly traded companies
c. focuses on the means by which firms get their products to market
d. always purchases the product or service of a particular company
7. Stakeholder management practice ultimately is about valuing stakeholder contributions to a firm, no matter how significant, inspired, or influential that contribution might not be. Select one:
a. True
b. False
8. Companies are required to provide amenities to their employees to fulfill the social contract between management and employees as stakeholders. Select one:
a. True
b. False