1. The unwelcome touching, requests for sexual favors, and other verbal or physical harassment of a sexual nature from a supervisor, coworker, client, or customer is known as ________. Select one:
a. sexual harassment
b. gender discrimination
c. racial discrimination
d. same-sex harassment
2. In which functional areas of business does the CEO hire management? (Select all that apply.)
a. finance
b. marketing
c. legal compliance
d. dining/food service
3. Which of the following best describes the interplay of promises of businesses to stakeholders and vice versa? Select one:
a. promise of quality that is greater than advertised
b. only accepting cash and not credit
c. supporting offshore philanthropy
d. on-time delivery and responsiveness
4. Union Carbide was responsible for the largest oil spill is U.S. history. Select one:
a. True
b. False
5. Which of the following are steps in the MITRE stakeholder process? (Select all that apply.)
a. Establish trust.
b. Identify shareholders.
c. Gather and analyze appropriate data.
d. Present information to the board of directors.
6. OSHA does not have the authority to levy criminal fines against companies that commit serious violations. Select one:
a. True
b. False
7. Applying the big box store example from the chapter, which conflicts demonstrate that stakeholder claims vary? (Select all that apply.)
a. Consumers support big box stores that offer quality goods and reasonable prices
b. Big box stores are looking for a profit margin and to expand competitively
c. Local governments are seeking to institute tax advantages to attract business competition
d. Community members may view big box stores as a threat to small businesses’ livelihood
8. Which is the process of getting employees to believe in the product, to commit to the idea that the company is selling something worth buying, and even to think about buying it? Select one:
a. loyalty
b. branding
c. internal marketing
d. business marketing
9. What is the federal minimum hourly wage in the United States? Select one:
a. $9.00
b. $8.50
c. $10.50
d. $7.25
10. Whistleblowers are protected, and sometimes rewarded, for their willingness to come forward, but they can still face a hostile environment in some situations. Select one:
a. True
b. False
11. What is the difference between nominal wage and real wage? Select one:
a. Real wages only take into account taxable wages; nominal wage counts all wages.
b. Nominal wage represents the nominal wage adjusted for inflation; real wage represents the actual amount of money a worker earns per hour.
c. Nominal wages are based on take-home pay; real wage includes all pay.
d. Nominal wage represents the actual amount of money a worker earns per hour; real wage represents the nominal wage adjusted for inflation.
12. Which of the following groups would a company want to avoid gaining access to proprietary information, the details of patents and copyrights, employee records and salary histories, and customer-related data? Select one:
a. employees
b. competitors
c. at-will employees
d. managers
13. Which are some types of stakeholder relationships that a local chamber of commerce would have? (Select all that apply.)
a. minority- and women-owned small business owners
b. local and regional governments
c. environmental agencies
d. pet owners
14. Which of the following is especially important for developing and maintaining employee loyalty to the brand? Select one:
a. engagement
b. empowerment
c. dedication
d. commitment
15. According to Donaldson and Preston, what are the three theoretical approaches to considering stakeholder claims? Select one:
a. normative, descriptive, and decision-making approaches
b. stakeholder, decision-making, and descriptive approaches
c. normative, descriptive, and instrumental approaches
d. ideological, stakeholder, and environmental approaches
16. ________ is a popular way to compare the fairness of a company’s executive compensation system with that in other countries. Select one:
a. The pay ratio
b. Collective bargaining
c. Management compensation
d. The Fair Pay Act
17. The negotiation process aimed at getting management’s agreement to a fair employment contract for members of the union is called ________. Select one:
a. collective bargaining
b. fair wage
c. pay ratio
d. the Fair Pay Act
18. The United States has shifted from a ________ economy to a ________ economy over the past three decades. Select one:
a. service; manufacturing
b. minimum wage; fair wage
c. public-sector; private-sector
d. manufacturing; service
19. Which of the following is the lesson learned from the Edsel story? Select one:
a. It is not necessary to conduct extensive market research
b. Car design should focus on being competitive on the road
c. Stakeholder perceptions have a large impact on success
d. Car manufacturers need to be quicker to the market.
20. Which of the following is one of the most important ways to build company value, sell products and services, and expand corporate goodwill? Select one:
a. logos
b. branding
c. internal marketing
d. taglines
21. An employee who works in the graphic design department of a large advertising agency most likely cannot moonlight after business hours for a friend’s ________. Select one:
a. web design business
b. bakery business
c. landscaping business
d. construction business
22. Which of the following would help employers devise a worker pay scale that more accurately reflects value added? Select one:
a. business purpose
b. concept exception
c. comparable worth
d. internal policies
23. Which of the following is not a stakeholder of a nonprofit business? Select one:
a. community
b. competitors
c. media
d. public policy
24. If you feel harassed, prejudiced against, or disadvantaged in your workplace, you may file a complaint with the ________. Select one:
a. Equal Employment Opportunity Commission
b. Worker Adjustment and Retraining
c. Occupational Safety and Health
d. Civil Rights Act
25. A good employee should care about the way he or she treats customers. Select one:
a. True
b. False